Refund policy
Return Policy
Last updated: November 1, 2025
At Rally-Caps.com, we want you to love your fan gear. If you're not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
- Final sale items
- Gift cards
- Customized or personalized products
- Items marked as non-returnable at checkout
3. Return Process
To initiate a return:
- Email us at support@rally-caps.com with your order number and reason for return.
- We’ll provide return instructions and a shipping address.
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
4. Refunds
- Refunds are issued to the original payment method once the returned item is received and inspected.
- Please allow 5–10 business days for processing.
- You’ll receive a confirmation email once your refund is issued.
5. Exchanges
We do not offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 7 days of delivery at support@rally-caps.com. We’ll make it right.
7. Contact Us
Questions? Reach out anytime:
www.rally-caps.com
div. of Sparkd Permanent Jewelry LLC
Email: support@rally-caps.com